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Customer Support Representative at Voiceovers.com

We're looking for a hands-on Customer Support Representative who has a passion for getting stuff done! 

Our new Customer Support Representative will be responsible for ensuring that all project postings are reviewed and approved in a timely manner, onboarding new talent and making sure that all customers inquires get resolved! 

We are a scrappy, small team that’s growing quickly, and we want to make sure that our customers come first!

Responsibilities
  • Review and approve project postings. 
  • Onboard new talent and clients into the platform. 
  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. 
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contact.
  • Manage and prioritize multiple concerns.
  • Handle issues in the best interest of both customer and our company. 
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

Qualifications
  • Ability to communicate clearly and professionally, both verbally and in writing. 
  • High attention to detail, as reviewing new projects is a huge component of the job. 
  • Has "thick skin" and is able to handle complaints and unhappy customers. 
  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Demonstrated passion for excellence with respect to treating and caring for customers. 
  • Some experience working with a CRM and ticketing system. We use Freshworks, Benchmark and custom platforms. 
  • Ability to determine customer needs and provide appropriate solution.
  • Flexible, with the ability to successfully adapt to changes in the work environment. 
  • Self-driven to manage your own work and results with high standards.
  • Willingness to work a flexible schedule and occasional overtime when needed.  Typical requirement Is M-F starting around 8:30am PST. 40 hours per week. 

1+ years of experience in customer service or help desk capacity required. 

This is a great role for the right candidate, and we can’t wait to meet you!

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