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Customer Support Specialist (Work From Home - Canada) at Trifecta Retail Ventures

COMPANY DESCRIPTION:
 
Our mission at Trifecta Retail Ventures is to offer the most exciting way to discover and get brand named merchandise while offering brands a powerful way to build brand awareness & increase sales without jeopardizing their pricing power.
 
Our fun & exciting shopping platforms are used by millions of US shoppers. Our unique business model has allowed us to form strong partnerships with the world’s leading brands and retailers like Walmart, who are today using our platforms to move their inventory.
 
You will be working for DealDash! Our largest company within the Trifecta Retail Family 🔥
 
DealDash is the world’s largest provider of pay-to-participate auctions. Founded in 2009, DealDash continues to grow with more than 10 million registered shoppers and 92% of revenue coming from repeat buyers.  A fair and honest alternative to bidding fee auctions, it’s the longest running and most trusted provider in its category. In short, Each bid raises the price by $0.01. The auction clock restarts from 10 seconds every time someone bids. If no new bids are placed before the clock runs out, the last bidder wins!
 
DealDash differs from first generation penny-auction websites in that losing bidders are given an option to purchase the item they had unsuccessfully bid on at a stated “Buy it Now” price and receive a refund on the credits used in the auctions.
 
Our Customer Support Specialists are spread across the globe to provide top-notch 24/7 service to our amazing customers! Our highly-skilled team have the freedom to serve our customers the best way they know how (who wants to read from a script?). 
 
The team is made up of highly-motivated, analytical and entrepreneurial professionals who work collaboratively to provide top-notch recreational shopping experiences for our customers. We challenge each other in an open and candid environment, no matter what our job title is, so that we may all grow and improve together.
 
 
Some fun facts about TRV:
  • Our team is spread out over 10 countries
  • 13 nationalities
  • Every employee talks to Customers every week, no matter what your function! We love our Customers!
  • 92% of our revenue comes from repeat buyers! (And we are growing!)

 
We believe in:
  • Putting the Customer first in everything we do
  • Small teams with lots of autonomy
  • Making data driven decisions
  • Being candid, fair & honest
  • Maintaining a flat meritocratic org structure
  • Managing through social trust, not control
  • Allowing people to work from wherever and whenever (with a few exceptions) - results matter, not hours

 
 
If you feel our values match yours, then come and join the team!
 
 
JOB DESCRIPTION:
 
Are you looking for an entry level position in a high growth tech company? Are you passionate about people? Then we are looking for you!
 
We are a small team with a big business! Our customers come first, and our Customer Support team is at the forefront!
 
As a member of this team, you would be responsible for answering customer inquiries through email, chat and phone.
 
Successful applicants will begin with a two-week remote training period, following which the opportunity to work remotely is available. This is a 5 day per week position with shifts that may be from Mon-Sun and include evening work.
 
We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.
 
 
Your responsibilities include:
  • Answering customer inquiries via email, phone and live chat
  • Optimizing the team's tools and work procedures

 
The starting Salary for this role is €2200 Euro's converted into Canadian Dollars according to monthly reviewed conversion rate.
 
We're looking to fill this role immediately, so please apply ASAP!

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