Client Solutions Engineer at SecurityTrails

The Client Solutions Engineer is a function of our Client Solutions team, managing and implementing all aspects of SecurityTrails solutions with our clients. In this role, you will support a diverse customer base with practitioners supporting attack surface management, vulnerability management, threat intelligence, security operations and C-suite initiatives. Your days will be spent working closely with our customers to ensure they are effectively leveraging the Total Internet Inventory.
What you’ll do as a Client Solutions Engineer:
  • Deploy SecurityTrails products and services in-person and remotely.  
  • Conduct product demonstrations. 
  • Prepare, review, and deliver data samples, data reports, and other documentation to clients or prospects.
  • Interact with customers to understand their security use cases, workflows and challenges.  
  • Leverage information security experience to identify client technical success criteria including key metrics and methods of delivery and integration.  
  • Scope and implement custom solutions across a variety of client architectures, applications, programming languages, and tools
  • Manage multiple projects in a dynamic, fast-paced environment
  • Collaborate with multiple internal teams including sales, product management, engineering, and leadership on customer requirements
  • 3 to 5-plus years of relevant work experience
  • Experience with cyber-security tools including attack surface products, EDR (endpoint detection and response), vulnerability scanners, SIEMs, SOARs and ticketing systems.  
  • Customer-facing experience, especially in sales, training or consulting
  • Ability to train clients around how to utilize APIs and third-party integrations
What you’ll bring as the Client Solutions Engineer:
  • Minimum of 2-4 years’ experience in a pre-sales, post-sales or analytical role (intelligence, military, cyber, business operations, etc.) working with enterprise clients and/or executive level decision makers
  • Previous experience working in a consultative role directly with clients, preferably with SaaS
  • Experience collaborating and communicating with technical and non-technical personnel.
  • Ability to troubleshoot 
  • Must be available to work EST hours
  • Ability to travel
  • Bonus Points
    • Programming ability in Python, R, VBA
    • Certified Ethical Hacker (CEH) or equivalent mid-level technical certification
    • Experience working with DNS datasets and networking devices

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