Financial analyst & customer success team member at Just

Key details

Full-time. Fully remote within CET±3.

Headline

We are seeking a Financial Analyst and Customer success representative to join our growing Customer Success team. You would be a part of the Customer Success team, reporting to the Chief Product Officer.  You would have the opportunity to advance within the team.

What you will be doing
  • Executing against our Customer Success playbook, and implementing processes to ensure client success and retention, and business scalability
  • Onboarding customers
  • Engaging with customers about their FX trades, FX risk and hedging practices
  • Assess FX trade data submissions by prospects and customers
  • Review and assess the results of our platform's automated FX trade analyses
  • Discuss FX trade analyses with customers
  • Identifying trends in analyses and outlier cases for further client discussion and review
  • Leveraging data analysis to create collateral for client meetings, such as trade data reviews and margin negotiation preparations
  • Ensuring strict compliance with Just trade analysis and other standards to ensure data and process integrity and quality, and retain client trust
  • Assembling data points to support efforts for case studies, blogs and other content
  • Planning webinar content, managing surveys and providing day-to-day customer support
  • Collaborating with other members of the customer success, sales and product teams

Your profile
  • You have worked in multiple, early-stage start-ups
  • You have demonstrated ability to execute against established playbooks, guidelines, technical and operational processes, and comply with these structures.
  • You have a keen interest in fin-tech, and a background in financial analysis, data analysis or other analytical roles
  • You have a high level of technical and domain specific aptitude
  • You can toggle between analytical and creative thinking
  • You have the energy, passion and fortitude of the get things done, entrepreneurial mindset
  • You are willing to start and progress from the ground-up, and learn from more experienced team members.
  • Ability to communicate effectively in verbal and written English
  • Proactive mindset with excellent organisational and time management skills

Also good if
  • Your start-up experience includes fin-tech
  • You also enjoy/have the aptitude for sales, as there may be opportunities as part of your work to upsell clients on other services
  • Knowledge of SQL and databases, and comfortable building and running SQL queries

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