Customer Support at modern SaaS data product company (USA Only) at Insycle

At Insycle, our mission is to make it easy to manage and work with data.

Insycle - a modern platform to organize, cleanse, and manage CRM data - is a beloved SaaS product used by thousands of users from more than 80 countries. Product overview video: https://www.insycle.com/

We’re headquartered in New York City.

DESCRIPTION

As Customer Support Specialist you will be tasked with providing a superior customer experience to our users. You will help users understand how to use the product in order to accomplish their goals.

WHAT YOU’LL DO

  • Answer users' questions using chat and email.
  • Train users using Zoom video meetings, Loom video recordings, live webinars.
  • Write help articles and user documentation.
  • Reach out to users that are struggling and help them succeed.
  • Improve onboarding and learning experience.

WHAT YOU’LL NEED

  • 2+ years of experience at a software product company in a similar role.
  • Tech-savvy with the latest SaaS tools and modern apps. Proficient in Excel.
  • Excellent communicator and writer. You can take complex subjects and break them down using clear and simple writing and video.
  • Ability to learn quickly and become an expert in the product. 
  • Comfortable speaking and presenting in Zoom and video.

QUALITIES WE'RE LOOKING FOR

  • Analytical skills, detail-oriented, able to help customers solve problems.
  • Work independently, a fast learner in an unstructured environment.
  • Organized, goal-oriented.
  • Excited to join as an early employee.
  • Helpful, energetic, ambitious, positive.

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