What's the Position Like?
The Vetting Advisor role is vital to the success of our company.
Since this role allows new businesses to appear on our marketplace, it can be a bit stressful here and there. You will need to work weird hours sometimes to make sure you can get on the phone with sellers in different time zones. You will also need to be extremely detail-oriented to make sure everything lines up.
Not all sellers are familiar with creating profit and loss statements (P&Ls); you will need to catch any errors and will be regularly calling sellers to work with them to ensure we have accurate financial statements when we list.
You will be part of the team that identifies any/all potential problems. You’re on the front lines of ensuring that the quality of listings on our marketplace is in line with our very high standards.
You will drive all of our sellers through a multi-step vetting process. We are constantly refining this process to allow only top-notch businesses onto our marketplace. As you become more seasoned, you will be tasked with improving this vetting process.
We will train you on how to price online businesses using our valuation tool and other internal systems. Unlike some brokers, we always try to price as competitively as possible with what the market is actually paying for businesses. To come up with this price, we use a combination of our valuation tool, past sales data, pricing windows, and looking at year-over-year growth or decline each business has.
Since every business is unique, you will develop your own sense of how pricing works over your six-month probation period. Our sales team will give you valuable feedback based on real-world negotiations and deal making to help you develop this sense.
Ultimately, it will be up to you to make it clear to the seller what to expect during the vetting and sales process so they feel comfortable selling their business with us.
What Skills Do I Need?
What Skills Do I Need?
We believe in hiring people that are a good fit for us culturally. A good fit is actually more important to us than the skill sets since we will teach you everything you need to know.
While no previous work experience is required, having a background in customer service and/or accounting is helpful. Plus, there are some qualities that will go a long way in helping you succeed in this position, such as:
You need to be detail-oriented. Vetting is a meticulous job. You will be pouring through spreadsheets, traffic analytics, and revenue data, day in and day out. It is up to you to spot errors, inconsistencies, or when something just doesn’t feel “right.” In many ways, you are investigating these businesses to make sure everything adds up before allowing them to go live on our marketplace.
You need to be a team player. Vetting and sales often work closely together to help set our prices in the market. The sales team will provide you with useful real-world feedback to help fuel your valuation strategies. This process means you need to be okay with working in a collaborative environment, but you should also be capable of defending your points. After all, you will become an expert at vetting.
You’re good at defusing problems. Selling a business is an intimate process. There will almost always be obstacles and challenges for you to help a seller overcome. Some sellers will have an emotional attachment to their business and demand more than what the business is worth. Other sellers will be unresponsive during the vetting process. It will be up to you to solve these issues in an amicable way that makes sellers absolutely love our process.
You’re not afraid of getting on the phone. The vetting position will require you to get on the phone a lot with sellers. Your phone communication needs to be spot-on and you have to be comfortable making those calls to get all the information we need from the seller.