Support Engineer at DownHome Solutions

Who we are:
DownHome Solutions, LLC, a software development company serving non-profit community lenders, seeks to fill a full-time, remote, technical support role. Candidates can be based anywhere in the US and will join our small, fully remote, support team.

Who you are:
The ideal candidate will be friendly, flexible, and have some knowledge of community lending. Familiarity with technology is required; technical support experience, and interest in microfinance or community lending is preferred. It is essential that candidates be customer-focused: our clients nationwide depend on our personable, patient, and courteous software support online and over the phone. 

The responsibilities of the role:
  • Develop a thorough working knowledge of the software platform and our customer base of community lenders
  • Provide end-user support via Zoom, email, and other online support tools
  • Troubleshoot reported issues and coordinate solutions with other support staff and the developer team
  • Perform QA testing for specific bug fixes, new features, and special projects
  • Participate in team meetings to advance customer support, software development, and marketing efforts
  • Other administrative tasks as assigned, depending on your skills. For instance: writing software documentation, sales and marketing tasks, web design, etc.

Compensation commensurate with qualifications and experience. 
Benefits include paid holidays, vacation and sick time, a budget to set up your home office, and health coverage. 

Our team of software developers and support staff is fully remote and located around the globe. We keep in touch via video and slack for a friendly and productive team experience. We are looking for kind and thoughtful people to join our team, we hope you'll consider joining us in a role where you can do good in the world of community lending.

To apply, send cover letter and resume to:

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