Customer Service Associate at Dalstrong

As Daltrong's customer service representative you will learn best practices to ensure we continue to be the best in class customer service team. 
Who You Are (Requirements)

  • Fully fluent native English speaker.
  • Proven experience with Achieving Customer Service Excellence
  • Experience working with Amazon within a customer service capacity
  • Managerial or supervisor experience
  • Hard-working, resourceful, self-motivated, detailed, and responsible
  • Passionate about helping others and the company succeed
  • Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis
  • Knowledgeable in MS Office, Google Sheets, Project Management tools
  • Experience using Re:amaze is a plus
  • Willingness to work for a single employer exclusively
  • Capacity to work additional hours if needed 

What You’ll Do!

  • You will assist customers about product inquiries/concerns.
  • You will make sure that customers are delighted and satisfied with their customer service interaction.
  • You will turn customers around in case they are dissatisfied with shipping/product delays.

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