Client operations coordinator at Creative Force

Are you a self-motivated, energetic, problem solver in the Australian or New Zealand time zones (UTC +8 to UTC +13) looking to join a 100% remote team? This is an amazing opportunity to join a small-by-design, fast-growth, reputable SaaS company, operating globally.

Creative Force is looking for a client operations coordinator to assist with a range of tasks. You’ll be responsible for assisting our amazing clients with their subscription and billing queries via email, as well as providing support internally to the wider company.

Important: If you are not based in UTC +8 to UTC +13 timezones, please do not apply. 

We won't accept changing your work hours to suit these timezones. Everyone in the company works during business hours of the country they live in. We strongly believe this is an important factor in employee happiness and work-life balance. 

Responsibilities

Working with the operations manager, you will:
  • support clients with subscription and billing queries via email (Zendesk)
  • review and escalate (as needed) complex client queries around contracts, special agreements, etc
  • manage ongoing debt collection (no angry calls here - our clients are lovely and we keep things simple)
  • complete operations, client and account related data maintenance
  • assist with maintenance and troubleshooting of existing business automations
  • work across teams within the business to ensure everything is running smoothly
  • identify and report issues with operations processes / tools
  • identify and implement opportunities for process improvement
  • assist on projects as required
  • be a general problem solver / helper / fixer

Essentials

You:
  • are located in either Australian or New Zealand time zone (UTC +8 to UTC +13)
  • have excellent communication skills (written and verbal)
  • have 3+ years professional experience, preferably in a client facing role
  • are familiar with the basics of accounts receivable processes
  • consider yourself reasonably tech savvy
  • love solving problems and helping others solve theirs
  • have great attention to detail and recall
  • are curious and love learning
  • know working remotely suits you perfectly; you can work independently, are self-motivated, but enjoy being part of a team and working toward shared goals
  • have access to fast, reliable internet and a dedicated space to work without distractions
  • have experience with, or have heard of: Xero, Zendesk, Slack, Google Suite

What we offer

Work-life balance
  • Your birthday and work anniversary are holidays every year
  • 20 days paid annual leave
  • 20 days paid parental leave (available after one year)
  • 5 days paid volunteer leave per year to give back to your community
  • 12 days paid public holidays (your local country/region public holidays)
  • 38 hour work week, Monday to Friday (your weekends are yours)

Personal development and wellbeing
  • Commitment to continued learning and development
  • A culture of promoting work life balance
  • Access to mental health support

Location and compensation
  • Full-time role, based remotely, work anywhere (UTC +8 to UTC +13)
  • Competitive salary, indexed to your experience and location
  • Budget for computer and office equipment (pending 3 month probationary period)

Respect, growth and stability
  • Friendly, sociable, responsible, collaborative team (a great place to be)
  • Respect for each other’s time, value and contribution
  • Regular communication with global team via chat and video calls
  • Dynamic, young, growing tech company leveraging all the latest tech tools and leading industry trends
  • Stable, bootstrapped, independent business (no VCs calling the shots)

How to apply

Submission is via our system only, the application will take you about 15-20 minutes. Applications from outside the system will not be considered.

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