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Support & Operations Manager at ContentFly (YC W21)

As a Support & Operations Manager here at ContentFly you'll own front line interaction across our channels and manage our marketplace operations. 

  • Respond to in-bound live chat conversations from Leads, Customers, and Writers
  • Answer support questions and debug platform problems
  • Deploy various customer outbound campaigns to drive education and usage of ContentFly offerings
  • Manage our marketplace operations to ensure timely and high quality service
  • Identify trends, patterns, issues and share with relevant teams at ContentFly
  • Improve the recruitment process for Writers
  • Run various other process improvement / customer experience initiatives
Salary: USD$45,000 - $55,000 

This position is fully remote, you can apply form and work from anywhere.


About you

  • 1+ years experience in a customer support, operations or other customer-focused role at a software company
  • Fluent in written English
  • Experience with SaaS and/or marketplace technology companies is a bonus
  • Based in North America


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