Virtual Call Center - Customer Service Representative at American Stock Transfer and Trust Company


ATTENTION: We have expanded our search!

New York, New Jersey, Connecticut, Pennsylvania, Florida, North Carolina and Texas

Virtual Call Center

Customer Service Representatives 1 (Temporary)

Day & Evening Shifts / Alternating Saturday work required

Who we are looking for:

AST is conducting a search for Virtual Call Center Customer Service Representatives 1 (CSR1) who are extremely professional, with excellent reading comprehension and verbal communication skills. CSR 1’s must be able to multi-task in a high volume, production driven environment, while maintaining expected levels of performance. If you meet the below requirements, WE WANT TO HEAR FROM YOU!

Skills and Technical Requirements:

  • Must be at least 18 years old to apply
  • Must be able to work remotely from a safe, private and quiet work location
  • Must have excellent phone etiquette
  • Must possess your own computer equipment with the following specifications:
o WINDOWS enabled PC (no IPADs, MACs or CHROMEBOOKs).

o WINDOWS operating system WINDOWS 7 or higher (preferably WINDOWS 10).

o WINDOWS Internet Explorer needs to be installed as the default browser.

o Unmetered private high-speed internet access essential (no standalone hotspots or cell phone hotspots accepted).

o Unmetered mobile phone access for the purposes of contact between you and our team.

  • USB connected headset (not Wireless)
  • Ability to have the RSA token app downloaded to your cell prior to training.
  • Webcam may be required for some of the available opportunities
Job Responsibilities:

  • Work on an automated dialer handling large call volumes daily.
  • Manually research contact information for shareholders.
  • Solicit shareholder votes and accurately record voting instructions.
  • Respond to shareholder inquiries using fact sheets and materials provided.
  • Produce results and maintain required performance metrics.
Preferred Skills and Experience:

  • Experience with Microsoft Office Applications (i.e., Word, Excel, Outlook, etc.)
  • Previous virtual Call Center experience is ++
  • Ability to quickly react to questions and refer to support guides
  • Ability to effectively follow scripts and department procedures

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