Customer Service Specialist at Community Health Systems

Job Description

The Shared Services Center Fort Smith is looking for a dynamic Customer Service Representative to join our team. The ideal candidate will be a self-starter who will thrive in a collaborative, growth environment.

This is a remote position.

If you are a creative and flexible problem-solver who wants to be an advocate for our patients and be part of a passionate team in a dynamic industry, this job is for you.

Rewards for Doing Work That Matters - Whats in it for you:

  • Starting pay: $15.00/hr
  • Cash bonuses (based on facility performance) up to $750.00 per quarter
  • Health Insurance Benefits (Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability)
  • Paid vacation days
  • Paid sick leave
  • 6 paid holidays plus two personal holidays
  • Extra perks and discounts (discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, Employee Assistance Program)
  • Promotional opportunities
  • An employee-friendly environment focused on patient satisfaction

Essential Duties:

  • Handling inbound and outbound calls from patients and our client facilities by listening, empathizing, andsolving issues;or escalating to the
    next level using sound judgment
  • Using a computer to navigate screens to notate and effectuate a positive patient experience
  • Perform administrative duties by managing email, completing assignments, and other duties
  • Actively participate in regular departmental meetings, facility town halls, and individual meetings to provide feedback on customer service operations and process improvement strategies

Job Requirements:

  • Be at least 18 years old with a high school diploma or GED
  • Demonstrated ability to navigate a computer
  • Demonstrated ability to be detail-oriented, analytical, and be a creative problem solver
  • Must have a proven track record of being positive, solution-oriented attitude, and a great sense of humor
  • Ability to type at least 30 words per minute
  • Must have reliable, consistent transportation
  • Ability to pass a background check and a drug screen

Wow Factors

  • Previous medical office experience including working knowledge of revenue cycle, medical terminology, and insurance claim filing experience
  • Billing or other revenue cycle certifications

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