Customer Experience Officer at XM

Headquarters: Cyprus, Greece or Remote 

Reference Number: CCOTR1022


The position: 

We are looking for a passionate and self-motivated professional to join our Customer Experience Team in Limassol! 


The main responsibilities of the position include:

·        Deal with clients’ inquiries via live chat, email and telephone

·        Perform personal clientele analysis and taking actions as required

·        Handle client inquiries appropriately and ensuring that high level service is provided

·        Promote available products and services to clients

·        Develop and maintain excellent relationships with prospective and existing clients 

·        Cooperate effectively with other departments as required

·        Contribute to team effort by achieving targeted results


Main requirements:

  • Degree in a business-related field
  • Client handling experience in the financial services sector is a definite plus
  • Fluent Turkish speaker with excellent oral and written skills in English
  • Ability to multitask and maintain a high-level of organization
  • Outstanding communication and interpersonal skills
  • Excellent computer literacy
  • Valid work permit required

Benefit from:

  • Attractive remuneration package plus performance related reward
  • Private health insurance
  • Food allowance
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities

Type of employment: Full time

Location: Limassol, Cyprus or Remote


Please visit our website to submit your online application for this position.  

All applications will be treated with strict confidentiality!


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