Call center team member - French Knowledge at Lotus Suites USA

For a well known client we are looking to hire three team members for their call center

100% Remote

French knowledge needed.

Key Responsibilities:

  • Answer incoming phone calls from healthcare providers, clients and members nationwide and identify the type of assistance the customer needs.
  • Attempt first call resolution through provider education on both inbound and outbound calls.
  • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
  • Attempt first call resolution through provider education, and by researching and exploring answers and alternative solutions; implementing solutions with leadership; escalating unresolved problems to the appropriate department.
  • Required to meet specific call center performance metrics of productivity and quality assurance.
  • Performs other job-related duties as required.
  • Maintain awareness of and ensure adherence to the standards

Professional Experience:

  • French knowledge is essential
  • High School Diploma and/or some College
  • 2+ years of experience within healthcare industry, preferable in a call center environment.
  • Outstanding written & verbal communication skills
  • Knowledge of MS Outlook, MS Word, MS Excel & Internet Explorer
  • Strong prioritizing & organizational skills
  • Excellent customer service & telephone skills

Education:

  • High school diploma, required
  • Some college, preferred

Please send your cv in word format along with these details

  1. Your full name:
  2. Your contact details
  3. Salary/Rate needed
  4. When can you join if offered
  5. A copy of your Driving license
  6. If you are on visa, copy of your visa

- provided by Dice

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