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Casual Tech Support Assistant at Switch Themes

Headquarters: Melbourne, Australia
URL: https://switchthemes.co/

Switch Themes builds themes exclusively for Shopify’s theme store.
We’re looking for a Casual Support Assistant who can improve the quality of our support across all our themes.

This is a casual role with an estimated 10-20 hours a week.

This is a remote position - but the candidate will be required to work hours that overlap the timezone of Melbourne, Australia.

Your Role:

You will be responsible for helping merchants that use our themes get the most out of them. This includes:
  • Providing ongoing support to merchants by answering customer emails
  • Documenting questions, feature requests and bugs
  • Having expert knowledge on the themes we offer so you can recommend the best solutions to our merchants
  • Helping maintain and grow our Help Scout support centre with articles and tutorials
  • Assisting merchants with HTML/CSS customisations when necessary

Your experience and skills:
  • Expert knowledge in the Shopify platform, especially setting up stores with the theme editor
  • Excellent written and verbal communication skills with a caring, polite and positive tone of voice
  • Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)
  • Language requirements: high level of English fluency (written and spoken)

Bonus:
  • Strong web development skills (HTML, CSS and Javascript)
  • Experience in developing Shopify Themes
  • Extensive knowledge of Webpack and Javascript

Benefits
  • Work with a leading Shopify theme development company
  • Work from anywhere
  • Small team of 3-4 people
  • Great exposure to Shopify theme development and the theme store

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