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Technical Support Engineer at Timescale, Inc.

We need extraordinary support engineers to join our team.

The right candidate will be comfortable providing deep technical support and interacting with customers on a day to day basis. You should have deep experience with relational databases and PostgreSQL, and have or be able to quickly gain a detailed understanding of TimescaleDB. You should have a “can do it” attitude, where helping the user comes first. Timescale is a remote-first organization; this is a full-time position and can be located anywhere in the world (excluding North America).

Responsibilities

  • Create successful customers through outstanding responsiveness, consultative interactions, and follow-through. 
  • Work in a dynamic startup and team, requiring the ability to shift focus quickly.
  • Help with all stages of customer journey, from pre-sales to long-term production deployments.
  • Continually improve, optimize, and evolve support systems and processes.
  • Be an enthusiastic and personable teammate, willing to jump in and help when you see a need.

Requirements

  • Bachelor’s degree in computer science or equivalent experience.
  • PostgreSQL expert at scale: administration, data modeling, query optimization
  • Experience with Kubernetes preferred.
  • Experience as a technical support professional with external customers.
  • Strong aptitude to understand and learn new software products.
  • Know TimescaleDB! You should download and test it out before you apply.
  • Strong verbal and written English communication skills.

Benefits

  • Remote-first culture
  • Stock options
  • Flexible PTO and family leave
  • Educational self-improvement benefits
  • Awesome coworkers

Time series is everywhere, and Timescale is helping developers and companies make sense of it.

Businesses worldwide trust TimescaleDB for mission-critical applications from industries as varied as manufacturing, SaaS services, finance and crypto, utilities, gaming, telecom, ad tech, oil & gas, logistics, and the smart home. Applications built on TimescaleDB include IT and DevOps monitoring, IoT, complex sensing and monitoring systems, geospatial asset tracking, operational data warehousing, and financial risk management; via the edge, on-premise, and cloud deployments.

The Timescale team is backed by top tier investors, including Benchmark Capital, New Enterprise Associates, Icon Ventures, and Two Sigma Ventures.

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